The Failure Of AI
Hiring Is STILL Human To Human:
With the flood of recent articles highlighting the failure of AI to meet expectations, I thought it was time to revisit a topic I’ve covered extensively already. AI is a massive failure when it comes to replacing humans. I can go in many different directions with this, but let’s stick specifically to hiring.
It’s common knowledge that the overwhelming majority of job seekers rate the application and interview process as poor, or worse. The reason being is that you have no ability to know the status, you receive generic emails that aren’t specific to you, rejection is always generic without any details, but then the company encourages you to apply for other jobs. The lack of a human touch, the lack of feeling like someone at the company cares that you took the time to build a resume, and then took the time to fill all the exact same information manually, has developed into a monster. This is the most consistent feedback: they treat me like a number, don’t give me a second of their time, and the act like I’m lucky to have even applied. Other than now receiving spam emails about how great the company is, job seekers are more and more frustrated that foggy application process that makes them feel unwanted.
So, what did companies do? They raced to fire the few humans they did have involved in the application process, and replaced them with AI bots. The results? “…even the best AI agent could only finish 24 percent of the jobs assigned to it.” From the same article, “A recent survey by the business analysis and consulting firm Gartner, for instance, found that out of 163 business executives, a full half said their plans to "significantly reduce their customer service workforce" would be abandoned by 2027.” We reached the top of this bell curve quickly and are now on the descent.
What’s worse is that, “only 45% of corporate IT managers reported having a formal AI policy in place.” Signaling a lack of any guardrails regarding content or how to deal with issues. Now, companies are scrambling and spend big dollars are hiring humans to fix all the problems caused by the firing of humans and replacing them with AI. “What you end up having is lower quality.”
Avoid this mistake. Don’t ruin your reputation with potential hires, and instead provide them with the opposite experience: constant communication and updates, feedback specific to them and what they can work on, feedback to hiring managers regarding why candidate are/aren’t interested, salary negotiations, and much more. Hiring is still a human to human endeavor.
